Julep in 2017: What I’ve Decided

So, we’re well into the month of February, and if you follow my blog regularly, you’ve probably noticed that I haven’t done a January or February Julep Review yet. With all of the issues Julep had last year, I was definitely on the fence about what to do in 2017. Julep got me started in the indie world, and I have every color made through the end of 2016. At the same time, they’ve experienced significant issues in the last year, aren’t always transparent with their customers, and often lack originality in their collections, compared to what the indie world has to offer. So, as 2017 approached, I had to decide what to do about my Julep collection.

Like any list-loving, organization-obsessed person would, I decided to make a pro/con list to help me decide. Here’s what I came up with:

The Pros:

  • My Julep collection is complete, including some really hard to find shades. Adding on the new colors as they come out is quite simple, and lets me keep my little claim to fame for having every shade.
    The Julep catalog is extensive, even excluding retired colors. They have a créme, shimmer, and glitter in just about every color you could want (expect maybe yellow).
  • I still love a lot of Julep products. I use Eyeshadow 101s and WPMG Eye Gliders every day, and am a big fan of a number of the lip products.
  • Maven boxes are the most cost effective way to purchase Julep products.

The Cons:

  • Quality control is a major issue for Julep. Product packaging is often faulty, including Eyeshadow 101s, Lip Gloss, It’s Whipped and Your Lip Addiction applicators. Along with poor product testing, the warehouse regularly messes up orders. Three of my last four maven boxes were missing items, including one where I only received 2 add-ons, not the main box or other add-ons.
  • Julep isn’t always transparent with customers. From the Lip Shade fiasco to advertising mystery boxes as containing more value than they actually have, they aren’t always honest and up-front, which really bothers me.
  • More and more colors lately have been duplicates, and Julep doesn’t always pursue new finishes and shades.
  • Despite being a social media oriented beauty company, Julep doesn’t support bloggers at all. I’m not saying they need to send me a thing, but sending new collections out to bloggers for advanced review would be a huge benefit to customers. If indies can afford to do it, Julep certainly can. The never update their own blog, and despite creating a facebook group, don’t monitor it, enforce their own rules, or participate in it.
  • While the maven box is a good value, getting 6-10 polishes every month, not to mention sometimes beauty products, can really add up.
  • My helmer is full.

In the end, I realized I had more cons than pros, so my decision was pretty much made for me. I feel like Julep had become more of an obligation than a joy for me, and that’s not a good use of my money or my time blogging. So, I won’t be getting every single shade in 2017. My collection will remain intact and complete through 2016 for now; I’m not ready to give up polishes yet. I also won’t be canceling my subscription. There are still a lot of products I like, and while I might not take a box every month, I will take one when there are products or polishes I really want to try. I’d like to see Julep be better and overcome their current issues, and I’m willing to stick around part-time a bit longer.

What does this mean for the blog? I’ll continue to blog my indie shades, the many, many Julep colors I have, as well as any new shades I might choose to get this year. I’ll also continue to do swatch and reviews of my Julep beauty products. While you won’t see monthly collection reviews anymore, I do plan to continue to do color comparisons, and have C on board to keep swatching the new shades for me. They’ll probably happen a bit later than usual, as there will be extra mailing time, but the feedback seems to be that people really like this blog feature, and I’d like to continue it.

Overall, I’m hopeful that this will be an opportunity for me to refocus on blogging what makes me happy, and trying new and interesting shades from other brands. I still have lots of Julep colors I want to share in the future; I’m just stepping back a bit from purchasing more. I really hope you’ll continue to join me on my Journey in Color, and explore what else the polish world has to offer.

-Abby

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One thought on “Julep in 2017: What I’ve Decided

  1. I’m relatively new to Julep, having made my first purchase back in October. I’ve placed about 8 orders so far, and only 1 has been incorrect. It seems, however, that among all Mavens, the number of mistakes is greater than 1 out of every 8 orders. Besides the very important fact that this is poor customer service, I just can’t understand how they aren’t rushing to fix this for their own financial reasons. Missing/incorrect items means that customer service needs to spend extra time answering messages, looking up orders, and notifying the warehouse that orders need to be corrected, then the warehouse needs to spend extra time assembling more boxes than they need to, which requires spending money on extra boxes, shipping, and shipping supplies, plus paying these workers more to correct these mistakes. It seems far more economical (and better business practice) to have the warehouse spend just a few extra seconds double checking orders before they send them out the first time. I haven’t been around long enough to know what Julep was like before all of this began, but I wonder why this is happening. Have they bit off more than they can chew? Is there new management making poor calls? I really enjoy most of the products I’ve gotten from Julep, so I hope they get everything straightened out soon.

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